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Chatbots: The Smart Decision on Customer Service and Artificial Additives

Clarabridge

Donna Peeples, Chief Customer Officer for Pypestream, compares the current state of chatbots with the early stages of IVR systems. Peeples says “You’re given a set of choices and you are not interacting with a human. At its most basic level, it’s a digital IVR.”. So Chatbots have to do better than IVR.