Chatbots: The Smart Decision on Customer Service and Artificial Additives
Clarabridge
MARCH 7, 2017
Chatbots are a fusion of machine learning and natural language processing which are starting to be a factor in customer service. a personal assistant for those with busy calendars, Royal Bank of Scotland’s Luvo in the financial services industry, and beyond. Clarabridge is at the cutting edge of customer experience management.
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