Chatbots: The Smart Decision on Customer Service and Artificial Additives
Clarabridge
MARCH 7, 2017
Donna Peeples, Chief Customer Officer for Pypestream, compares the current state of chatbots with the early stages of IVR systems. As a professional services leader for Clarabridge in Europe, Roberts is advising some of the world’s largest companies on optimizing the customer experience using social and digital insights.
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