Global Response

MARCH 27, 2024

Call centers are increasingly turning to big data analytics as a pivotal tool for optimization. This transformative approach streamlines operations and significantly enhances the quality of customer interactions. Understanding big data analytics in call centers First off, what is big data analytics?

Big data 62

Big data Call Center Analytics Interactive Voice Response 62

Natalie Petouhof

MAY 11, 2016

In its sixth year, the Constellation SuperNova Awards will recognize individuals who demonstrate leadership in nine categories: • Internet of Things – A network of smart objects enables smart services. If you are doing something really interesting, make sure to send in your case study!

Big data 40

Big data CRM Analytics Enterprise 40

BlueOcean

DECEMBER 18, 2018

You’re prepared for the future of customer service. And you’re ready for your outsourced customer service RFP to hit the road and bring you some stellar options for a new contact center partner. 1 Describe your current AI capabilities and services. #2 You’ve got your game face on. BALANCING MAN & MACHINE.

Contact Center 78

Contact Center Chatbots outsourcing Metrics 78

Natalie Petouhof

MAY 27, 2016

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. How to Measure Customer Experience: Performance Management Maturity-Upcoming. ROI of Social Customer Service- Upcoming. • Mobile Customer Service-Upcoming. **.

CRM 40

CRM Automotive Analytics Big data 40

Natalie Petouhof

FEBRUARY 21, 2016

Are you using IoT to create great, new customer experiences. Has the move to the cloud made your customer service more agile and the customer’s experience much better? IoT and creating awesome Customer Experiences. IoT and creating awesome Customer Service (Field Service).

Customer Experience 40

Customer Experience Customer Service Enterprise Big data 40

Natalie Petouhof

MAY 9, 2016

The best way to grow revenue is to increase customer satisfaction. It’s interesting that this focus on customer experience seems to be the topic of the day. Customer Service and satisfaction perhaps has come into it’s own, finally. And smart data is a huge opportunity for companies.

Banking 40

Banking Sales Marketing B2B 40