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Call Center, Contact Center and Customer Experience Events – April 2018

Taylor Reach Group

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. SOCAP Wisconsin Chapter – Six Sigma White Belt Training Workshop April 12, Madison, WI. Attend workshops and sessions.

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Contact Center and CX Expos Conferences and Summits – June 2018

Taylor Reach Group

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL. SOCAP 2018 Data Reporting Workshop : June 12-13, Chicago, IL.

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In Digital Transformation, Initial Business Discovery is Key

Avaya

They’re challenged with evolving from legacy hardware to a services-based ecosystem that supports digital drivers like cloud, mobile, big data analytics, and social. English explained how enterprises can bridge a digital gap by engaging in a Discovery Workshop. Check out our eBook, Fundamentals of Digital Transformation.

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The 6 Most Memorable Quotes from TOPO Sales Summit 2016

Talkdesk

With two days of content, four tracks and 30+ sessions and workshops, TOPO Sales Summit 2016 really packed a punch. Blackjack was big data before big data even existed.” – Jeffrey Ma. TOPO Sales Summit 2016 keynote speaker Jeffrey Ma is no stranger to big data. Click to Tweet. Click to Tweet.

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How to Explain AI to Your Mom

Fonolo

John had invited a group of researchers to a summer workshop: The Dartmouth Summer Research Project on Artificial Intelligence. As a business technologist specializing in Intelligent Automation, Kevin has innovated at RBC, adding value for contact centers with unique perspectives on global development, big data design thinking, and delivery.

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In Digital Transformation, Don’t Forget the Initial Business Discovery

Avaya

They’re challenged with evolving from legacy hardware to a services-based ecosystem that supports digital drivers like cloud, mobile, big data analytics, and social. To learn more about our Professional Services Discovery Workshop, download the webinar replay.

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Got Joy? Happiness Guru Shawn Achor to Speak at Verint Engage 2018

Verint

Achor will present “Big Potential: How Transforming the Pursuit of Success Raises Our Achievement, Happiness and Well-Being” on the morning of Wednesday, May 16. Using big data and the findings from his research in 50 countries, Achor will show how pursuing success using an individual, self-focused approach can limit our progress.