VocalCom

AUGUST 6, 2018

By working closely with big data and even principles of behavioral psychology, artificial intelligence can help brands find their target audience more effectively and transform the quality of the customer experience. However, artificial intelligence has the capacity to deliver more than just direct customer service.

Customer Experience 48

Customer Experience Chatbots Big data Contact center software 48

VocalCom

MARCH 11, 2019

When companies use big data to analyze their customers’ habits and preferences, it’s often the structured, quantitative kind that is considered. Customer sales data and contact center KPIs such as the Net Promoter Score may provide valuable information, but such numbers reveal little about your customers’ feelings and expectations.

Contact center software 48

Contact center software Big data Contact Center Customer centricity 48

VocalCom

NOVEMBER 26, 2018

Big data is another important resource for designing proactive customer experiences. To deliver the very best customer experiences, learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform. Live chat is one excellent way to do so.

Customer effort 48

Customer effort Average Handle Time Contact center software Interactive Voice Response 48

Aspect

NOVEMBER 7, 2018

Digital technologies like AI, IoT, and big-data analytics have been creeping into the customer experience for some time now but only recently have businesses really started to take serious notice. While only 15% of enterprises are using AI as of today, 31% are expected to add it over the coming 12 months. Where do we draw the line?

Big data 101

Big data Analytics Technology Contact Center 101

VocalCom

JULY 30, 2018

In our modern era of big data and artificial intelligence, it may seem that technology holds the key to determining the best ways to engage customers. Every company’s success depends on understanding customers’ desires. The post 5 Ways to Better Understand Your Customers appeared first on Vocalcom Blog.

Journey mapping 48

Journey mapping Contact center software Surveys Feedback 48

NobelBiz

MARCH 29, 2022

Consequently, instead of reacting passively to your contact center agent’s answers, they actively participate in those conversations. And that’s the big difference between a regular customer and an engaged customer. What does customer engagement bring to call centers?

Contact Center 52

Contact Center Cloud contact contact center solutions Brand ambassadors 52

Hodusoft

NOVEMBER 13, 2019

So, in the case of contact center software, you have good things to look forward to in 2020. Still, these trends point to making life easier for contact centers and helping them to serve customers better and faster. We can expect it to gain even more ground as call centers based around WebRTC become more popular.

Contact center software 40

Contact center software Contact Center contact center solutions call center software 40

NobelBiz

AUGUST 3, 2021

Data Management is key Even though big data is at the heart of an organization’s digital transformation, it is still important to understand how to acquire and handle data efficiently. Data management, whether through a user account, a website, or a form, is a lever for optimizing consumer interaction.

Contact Center 52

Contact Center Interactive Voice Response Coaching Construction 52