Hodusoft

NOVEMBER 13, 2019

So, in the case of contact center software, you have good things to look forward to in 2020. Still, these trends point to making life easier for contact centers and helping them to serve customers better and faster. We can expect it to gain even more ground as call centers based around WebRTC become more popular.

Contact center software 40

Contact center software Contact Center contact center solutions call center software 40

NobelBiz

MARCH 29, 2022

Consequently, instead of reacting passively to your contact center agent’s answers, they actively participate in those conversations. And that’s the big difference between a regular customer and an engaged customer. What does customer engagement bring to call centers?

Contact Center 52

Contact Center Cloud contact contact center solutions Brand ambassadors 52

NobelBiz

APRIL 19, 2021

As we entered the age of big data and made the shift from the call center to the contact center industry, resource management became one of the most important tactical business aspects. This process was called local premise-based installation. Read more on How to choose a Call Center Provider.

Contact Center 52

Contact Center Management Call Center Contact center software 52

NobelBiz

MAY 27, 2021

As we entered the age of big data and made the shift from the call center to the contact center industry, resource management became one of the most important tactical business aspects. The post What is IVR?

Interactive Voice Response 40

Interactive Voice Response Big data Contact Center Call Center 40

NobelBiz

MAY 18, 2021

As we entered the age of big data and made the shift from the call center to the contact center industry, resource management became one of the most important tactical business aspects. The post Cloud Elasticity: Smart Contact Center Resource Management appeared first on NobelBiz®.

Contact Center 40

Contact Center Management Big data Call Center 40

NobelBiz

AUGUST 3, 2021

Data Management is key Even though big data is at the heart of an organization’s digital transformation, it is still important to understand how to acquire and handle data efficiently. Data management, whether through a user account, a website, or a form, is a lever for optimizing consumer interaction.

Contact Center 52

Contact Center Interactive Voice Response Coaching Construction 52