VocalCom

AUGUST 26, 2019

Big data has been a buzzword in the customer service industry for some time now. As every brand knows, all data—big and small—can be applied in some manner to drive sales and improve customer service. Here are five essential big data sources to look at—and how you can use them to create exceptional customer experiences.

Big data 48

Big data Customer Experience Abandon rate Contact center software 48

NobelBiz

FEBRUARY 22, 2023

In other words, the link between data and customer experience can become a virtuous circle. This article focuses on the crucial role of customer data analytics in contact center performance and customer experience. Table of Contents show What is Customer data analytics?

Analytics 52

Analytics Contact Center Call Center call center workforce 52

VocalCom

MAY 21, 2018

Big data can be used in many ways to provide proactive service. For example, it may reveal weak points in the contact center such as long average handling times or low rates of first contact resolution. In addition, big data can help brands understand their customers’ habits, such as buying preferences.

Customer effort 48

Customer effort Technology Interactive Voice Response Big data 48

Aspect

NOVEMBER 7, 2018

Digital technologies like AI, IoT, and big-data analytics have been creeping into the customer experience for some time now but only recently have businesses really started to take serious notice. While only 15% of enterprises are using AI as of today, 31% are expected to add it over the coming 12 months.

Big data 101

Big data Analytics Technology Contact Center 101

VocalCom

MARCH 11, 2019

When companies use big data to analyze their customers’ habits and preferences, it’s often the structured, quantitative kind that is considered. Customer sales data and contact center KPIs such as the Net Promoter Score may provide valuable information, but such numbers reveal little about your customers’ feelings and expectations.

Contact center software 48

Contact center software Big data Contact Center Customer centricity 48

VocalCom

JULY 30, 2018

In our modern era of big data and artificial intelligence, it may seem that technology holds the key to determining the best ways to engage customers. Analyzing all data meticulously is essential to having a global view of your customers’ needs. Be sure to consider all kinds of data you have collected.

Journey mapping 48

Journey mapping Contact center software Surveys Feedback 48

NobelBiz

MARCH 29, 2022

Consequently, instead of reacting passively to your contact center agent’s answers, they actively participate in those conversations. And that’s the big difference between a regular customer and an engaged customer. What does customer engagement bring to call centers?

Contact Center 52

Contact Center Cloud contact contact center solutions Brand ambassadors 52