Big data Call Center Contact center software Customer effort 
VocalCom
MAY 21, 2018
Customers seek effortless experiences, and the key to satisfying them is by using technologies in ways that serve their needs. Here are five ways to reduce customer effort through the efficient use of contact center technologies. Big data can be used in many ways to provide proactive service.
VocalCom
NOVEMBER 26, 2018
According to a study by Corporate Executive Board, reducing customer effort is key to earning long-term loyalty. The Customer Effort Score, or CES, is an efficient way to measure customer satisfaction and is the KPI your company really needs to keep an eye on. So how can you reduce customer effort?
NobelBiz
AUGUST 3, 2021
After all, performance and productivity are no longer measured only quantitatively (number of calls, increased conversion rates, etc.), but also qualitative: retention rate, customer satisfaction, Customer Effort Scores, etc. NPS, and CES are the most classic in this category.
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