Remove Big data Remove Call Center Remove Contact center software Remove Customer effort
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5 Technologies That Reduce Customer Effort

VocalCom

Customers seek effortless experiences, and the key to satisfying them is by using technologies in ways that serve their needs. Here are five ways to reduce customer effort through the efficient use of contact center technologies. Big data can be used in many ways to provide proactive service.

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Customer Effort: Don’t Make Your Customers Work For You

VocalCom

According to a study by Corporate Executive Board, reducing customer effort is key to earning long-term loyalty. The Customer Effort Score, or CES, is an efficient way to measure customer satisfaction and is the KPI your company really needs to keep an eye on. So how can you reduce customer effort?

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Contact Center Performance: How To Turn Operations Around When Things Are Going Bad?

NobelBiz

After all, performance and productivity are no longer measured only quantitatively (number of calls, increased conversion rates, etc.), but also qualitative: retention rate, customer satisfaction, Customer Effort Scores, etc. NPS, and CES are the most classic in this category.