TechSee

SEPTEMBER 21, 2023

This allows Sophie AI’s applications to naturally and organically assist agents, engineers, and customers in their context, using your best practices and operating procedures to guide them to full resolution. Agents or engineers can chat with the AI Assistant, asking for clear guidance for this particular model.

Engineering 109

Engineering Enterprise Chatbots Self service 109

SmartAction

JUNE 9, 2023

Some notable examples include: Chatbots : Chatbots are AI-powered virtual agents, built in-house or by third-party vendors , that engage in text-based conversations with users. Chatbots and virtual agents may provide irrelevant or inaccurate responses. They are widely used in customer support, providing 24/7 assistance.

Virtual Agent 74

Virtual Agent Chatbots Self service Feedback 74

Solvvy

OCTOBER 12, 2022

NLG is the technology behind branded virtual assistants, such as Google Assistant. In addition to virtual assistants designed for consumers, NLG can also enable virtual agents to provide information to callers reaching out for customer service. . The Architecture of Artificial Intelligence Chatbots.

Chatbots 94

Chatbots Customer Support Interactive Voice Response Self service 94

SmartKarrot

APRIL 17, 2023

Virtual agents: Virtual agents are AI-powered systems designed to simulate human-like interactions in a digital environment. Upsells Identify opportunities for upselling and cross-selling based on customer conversations. Discover opportunities for innovation based on customer needs and feedback.

Upselling 10

Upselling Chatbots Virtual Agent Coaching 10

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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Contact Center

SmartAction

SEPTEMBER 16, 2020

Our virtual agents consistently outperform live agents on CSAT scores simply because they just need to be trained once to deliver a perfectly trained agent experience. What are the types of applications/calls that make the best use of AI self-service? There are often good reasons for live agent transfers.

Virtual Agent 87

Virtual Agent Self service outsourcing Call flow 87

SmartAction

SEPTEMBER 14, 2020

Our virtual agents consistently outperform live agents on CSAT scores simply because they just need to be trained once to deliver a perfectly trained agent experience. What are the types of applications/calls that make the best use of AI self-service? There are often good reasons for live agent transfers.

Virtual Agent 45

Virtual Agent Self service outsourcing Call flow 45