Call Design

APRIL 3, 2022

Let’s explore five significant capabilities of gamification in more detail: Builds Employee Engagement. A recent study by McKinsey identified that engaged contact centre employees are 8.5 Happy agents are more likely to provide customers with a better experience therefore focusing on their engagement is important.

Gamification 88

Gamification Entertainment Coaching Employee engagement 88

Anexa BPO

NOVEMBER 6, 2022

It’s a place for businesses to showcase their products and services, network with industry professionals, and learn about the latest trends and best practices in the field. Attendees had the opportunity to learn about topics such as customer journey mapping, employee engagement, and social media strategy, among others.

Journey mapping 52

Journey mapping Business Process Outsourcing Entertainment outsourcing 52

Comm100

JUNE 19, 2018

Trade shows are a fantastic place to get up to date on all of the latest technology, best practices and ideas in your industry. Ready to put on your holiday best? Use these tips and best practices to make this year’s busy shopping season the most lucrative one yet. Common Purpose & Brand Promise. Download Now.

Entertainment 40

Entertainment Contact Center Best practices Call Center 40

Verint

FEBRUARY 21, 2018

It’s a great opportunity to extend your skills, learn from industry visionaries and product experts, share best practices, and swap tips and techniques … all in a fun, immersive environment right in the heart of Texas!

Entertainment 36

Entertainment Best practices Journey mapping Management 36

NICE inContact

JANUARY 19, 2016

The selection step is also time-sensitive as many candidates will entertain competing offers if they feel the process is taking too long or they get no feedback on where they are in it. The result is a higher-performing, organization, improved customer satisfaction and retention, and increased employee engagement and retention.

Entertainment 48

Entertainment Contact Center Coaching Employee engagement 48

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98