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Celebrating 25 Years of EXPO RC

Anexa BPO

It’s a place for businesses to showcase their products and services, network with industry professionals, and learn about the latest trends and best practices in the field. Attendees had the opportunity to learn about topics such as customer journey mapping, employee engagement, and social media strategy, among others.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Our favorite content from Ian : Customer Journey Mapping – are ‘static’ maps a waste of time and money?

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Head to the Big D May 14-17 for the Verint Engage Customer Conference

Verint

It’s a great opportunity to extend your skills, learn from industry visionaries and product experts, share best practices, and swap tips and techniques … all in a fun, immersive environment right in the heart of Texas!