Totango

JANUARY 10, 2024

The goal is then to use these insights proactively to build cross-collaborative nurture strategies that will promote customer satisfaction, retention, and growth. Waystar has found that measuring against this baseline of performance throughout the entire customer journey has been beneficial not only to CS but to sales as well.

Sales 93

Sales industry standards Benchmark Healthcare 93

SmartKarrot

FEBRUARY 9, 2024

Sunil emphasized the importance of delivering value right from the onboarding phase, aligning with industry best practices. This strategic focus on the initial stages of customer engagement sets the foundation for a successful long-term relationship.

Best practices 10

Best practices industry standards Customer retention Accountability 10

Education Services Group

JULY 29, 2020

Do use a mix of both brand and personal communications When I say brand communications, I mean messages that are delivered to customers on behalf of your entire company, or a department within the company (like Customer Success or Product). Examples would be monthly product updates, quarterly newsletters, or upsell campaigns.

Marketing 52

Marketing industry standards Surveys Upselling 52

SmartKarrot

MAY 21, 2021

Apply here: [link] Role: Director, Customer Success Location: Raleigh, NC, US Organization: insightsoftware As a Director of Customer Success, you will drive Customer Success outcomes. Lead your team to deliver outstanding experiences that drive strong customer retention, expansion, adoption, and referrals.

industry standards 10

industry standards Metrics Upselling Enterprise 10