Lumoa

FEBRUARY 16, 2023

A voice of the customer (VoC) is the process of gathering customer feedback to discover what they need, want, and expect from you. Keeping up with industry standards or new trends. But you also need to maintain relationships with your customers. Increasing customer loyalty. Now, what do you do with the data?

Feedback 94

Feedback Best practices Analytics Surveys 94

Education Services Group

OCTOBER 15, 2020

I also loved hearing the predictions of leaders in the Customer Success community regarding the near future of the industry, specifically the idea of compensation of sales and CS equaling out, showing the value CS has on the overall health, stability, and predictability of company revenue. Inter-Departmental Collaboration.

Best practices 105

Best practices industry standards Customer centricity Sales 105

Talkdesk

MAY 25, 2016

This typically comes in the form of a survey communicated through some channel to the customer (direct mail, email, phone, etc). This means that there is no industry-standard way to measure CSAT. All in all, there is no standard definition for what a good CSAT score is. What are some CSAT best practices?

Call Center 41

Call Center Surveys industry standards Benchmark 41

SmartKarrot

FEBRUARY 15, 2022

Considering this scenario, it would be essential for companies to follow some of the leading customer service experts and learn from their experiences. This will help you stay up to date with the trends and best practices of customer service. is an internationally recognized customer experience consultant.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10

Totango

NOVEMBER 12, 2020

A decline in new business opportunities brought about by belt-tightening in the market is encouraging the use of Customer Success best practices to retain and grow opportunities with existing customers. In uncertain times, however, it is difficult to predict customer behavior or anticipate future needs.

Technology 101

Technology Customer centricity Enterprise Surveys 101

Totango

NOVEMBER 12, 2020

A decline in new business opportunities brought about by belt-tightening in the market is encouraging the use of Customer Success best practices to retain and grow opportunities with existing customers. In uncertain times, however, it is difficult to predict customer behavior or anticipate future needs.

Technology 86

Technology Customer centricity Enterprise Surveys 86