Hodusoft

APRIL 17, 2024

Best Practices for Using Auto Attendant Industries That Can Benefit from Auto Attendants Past and Present: A Brief History of Auto Attendant Before the invention of auto attendant, callers had no choice other than to wait for their calls to be picked up by a customer support representative.

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

TechSee

APRIL 3, 2018

Solutions include voice of the customer (VoC) closed-loop surveys that enable companies to take quick action based on customer feedback, as well as best practices for renewal management. Customer retention strategies can be triggered as a result of behavior or lack of behavior.

Customer retention 141

Customer retention Technology Analytics Technical Support 141

Kayako

MAY 12, 2016

I looked around online for a place to learn about customer support, maybe exchange some ideas with others working support or find best practices… But there was none.”. Support Ops is the closest you can get to taking a course in customer support. We Support NYC. Trackydacks.

Customer Support 51

Customer Support Best practices Technical Support Call Center 51

Kayako

DECEMBER 17, 2015

Keep that in mind if a customer gets grumpy – be empathetic and you could turn that grinch around. Mercer Smith-Looper ( @mercenator ) Support Engineer, Trello. Can your customers find answers to their questions online in an FAQ or knowledge base? Johnathan Lyman ( @theejl ), Senior Technical Support Lead, Zephyr.

Management 60

Management Technical Support Customer Support Coaching 60

Netomi

FEBRUARY 28, 2022

Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience. Those are the two best sources of information in terms of how consumers feel. [We] It’s not the entirety of my team that’s now Customer Love, it’s the people who are the technical support agents.”.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Kayako

DECEMBER 17, 2015

Keep that in mind if a customer gets grumpy – be empathetic and you could turn that grinch around. Mercer Smith-Looper ( @mercenator ) Support Engineer, Trello. Can your customers find answers to their questions online in an FAQ or knowledge base? Johnathan Lyman ( @theejl ), Senior Technical Support Lead, Zephyr.

Management 48

Management Technical Support Customer Support Coaching 48