Best practices contact center workforce Interactive Voice Response Self service 
NobelBiz
MARCH 26, 2024
By leveraging cutting-edge technologies, CXA revolutionizes the way businesses interact with their customers, providing seamless experiences across various touch points. In this article, we delve into the intricacies of CXA, explore its benefits, showcase examples, and outline best practices for implementation.
NobelBiz
APRIL 2, 2024
Feature Set Offer a comprehensive suite of advanced features, including omnichannel routing, advanced IVR systems, workforce management tools, CRM integration, reporting, and analytics capabilities. Focus on essential functionalities such as call routing, basic IVR systems, and basic reporting capabilities.
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Talkdesk
SEPTEMBER 8, 2020
During last year’s open enrollment period, the Center for Medicare and Medicaid Services (CMS) reported more than 5.78 million calls related to healthcare coverage to its contact center. In addition, a number of Talkdesk’s healthcare customers typically double their contact center workforce to meet the surge in calls.
Noble Systems
SEPTEMBER 8, 2020
COVID-19 has forced many contact centers to quickly transition from onsite to, in some cases, fully remote operations. This blog compiles the top five best practices to help those who are transitioning to, or looking to maintain, an at-home workforce to achieve the best outcomes.
Noble Systems
SEPTEMBER 29, 2020
Quality Management & Recording – Quickly evaluate customer interactions from all sides, recording voice and screens, as well as omnichannel sessions, for review and scoring, to ensure interaction quality and compliance with best practices. . WEBINAR ON DEMAND: 2020 – The Year That Transformed WFM • watch.
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