SharpenCX

FEBRUARY 18, 2020

Download Now: Grow your management and coaching techniques with 29 key takeaways from your call center manager playbook. How do you need to grow your call center manager skills to be the best manager for your team? It takes perception to build the best possible team. A Good Coach. What are your goals? That’s a bit dismal.

Call Center 84

Call Center Coaching Management Contact Center 84

NobelBiz

FEBRUARY 14, 2022

And that’s where your coaching ability as a manager comes in. The capacity to empathize is thought to be inherent in all people and, as such, is a critical component of efficient customer service in the call center industry. And this is where your managerial and coaching skills come in.

Metrics 52

Metrics Management Average Handle Time Contact Center 52

SmartKarrot

DECEMBER 2, 2020

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: Wonderschool As a Director of Customer Success, you will manage, coach, inspire a talented team of technical Onboarders and customer support/success. Create NPS scoring and exceed industry standards.

Upselling 10

Upselling Best practices Enterprise Technical Support 10

Kayako

NOVEMBER 11, 2015

MQLs could be outbound calling databases or inbound leads gathered through your website, either through trial requests or registrations to access content such as webinars or whitepapers. There are industry standards that define how many leads should move from the SAL status to opportunity status but the conversion ratio varies greatly.

Sales 51

Sales Coaching industry standards Feedback 51

SmartKarrot

MAY 21, 2021

Consult with clients and guide best practices & quantitative measurement of success approach. Work with the Customer Success Director in leading Customer Success initiatives and company-wide improvements as well as mentor and coach new Success Managers. Develop and maintain strong relationships with clients.

industry standards 10

industry standards Metrics Upselling Enterprise 10