ShepHyken

APRIL 24, 2020

While now may not be the ideal time to launch something new, you should make sure existing tools and programs—knowledge bases, chatbots, communities, and automation, for example—are all operating well and providing up-to-date information. If new self-service solutions can be added and supported through existing channels, then add them.

Customer Service 190

Customer Service Airlines Self service Entertainment 190

SmartKarrot

APRIL 17, 2023

Understanding the basics of AI chatbots An artificial intelligence chatbot is a computer program designed to converse with users through text-based or voice-based interfaces, using Artificial Intelligence (AI) technologies such as Natural Language Processing (NLP) and Machine Learning (ML).

Chatbots 10

Chatbots Scripts Enterprise Personalization 10

Global Response

JANUARY 9, 2023

In many cases, though, the types of service or support needed are similar: asking questions about a specific product, needing technical support, providing payment or billing support, or giving general information. One of the ways they ensure this is by focusing on relational, ongoing customer support.

B2B 62

B2B B2C Customer Service Self service 62

Netomi

JANUARY 5, 2022

So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98