aircall

DECEMBER 6, 2016

With the growing importance of alternative channels available to customers, some businesses think that they no longer need a professional phone system. However, the phone is still a crucial channel for both support and sales. Therefore, you need to choose the right business phone system.

voip 48

voip Consulting Consulting Call Logging 48

JustCall

APRIL 12, 2023

Compatibility with different platforms Check if the Gong alternative integrates with your sales tools, such as CRM, email, and video conferencing software. Look for a tool that provides the necessary features for your sales process, such as call recording, analytics, and integrations with other tools.

Sales 52

Sales Coaching CRM Contact center software 52

aircall

JANUARY 19, 2021

A cloud-based phone system and other software programs give your SMB the tools to create a truly autonomous workplace. . In a business sense, an autonomous workplace refers to a workplace where employees have the tools to govern themselves within the parameters given to them by the company. The Role of a Phone in a Business.

voip 62

voip Interactive Voice Response Sales Government 62

Tenfold - Contact Center Blog

JULY 9, 2018

Front-facing employees are the lifeblood of a business. The job isn’t only about picking up the phone 24/7, it entails establishing customer relationships based on value and satisfaction. The better a contact center’s FCR is, the more successful and efficient they are in providing solutions rather than creating problems.

Metrics 78

Metrics Call Center Schedule adherence Abandon Call 78

aircall

NOVEMBER 4, 2016

Computer telephony integration, or CTI, is any technology which allows computers to interact with telephone systems. This allows users to perform all call-related tasks, usually handled through a PBX or key system telephone, directly from their desktop. Adopting a CTI system means doing without a PBX and key system telephones.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

InGenius

APRIL 26, 2019

Salesforce recently released an infographic on Call Center Best Practices. One of the things the infographic highlights is what TechTarget describes as the 7 most important call center metrics for your company. A CTI solution like InGenius brings integrated call controls into the CRM.

Metrics 91

Metrics Contact Center Interactive Voice Response Abandon rate 91

aircall

NOVEMBER 4, 2016

Computer telephony integration, or CTI, is any technology which allows computers to interact with telephone systems. This allows users to perform all call-related tasks, usually handled through a PBX or key system telephone, directly from their desktop. Adopting a CTI system means doing without a PBX and key system telephones.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54

JustCall

APRIL 13, 2023

Wingman is a conversational intelligence software that provides actionable insight into how businesses can capitalize on each customer call. Helps with call improvisation for closing more deals. Since most businesses prefer solutions with minimal downtime, the same applies to conversational intelligence.

Coaching 10

Coaching CRM Sales Analytics 10

JustCall

FEBRUARY 13, 2023

The attention is on every sales call center! Sales call centers have become essential to many businesses, serving as customers’ first point of contact and providing valuable support and assistance. One of the most significant benefits of call centers is their ability to provide fast and efficient customer service.

Sales 52

Sales Call Center Interactive Voice Response CRM 52