NobelBiz

MAY 9, 2023

Not having a proper call-back infrastructure: Take the time to work out the call flow of inbound calls. However, there are a few general best practices that will increase the likelihood of a successful auto-dialer campaign.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Callminer

OCTOBER 11, 2018

It happens as people tend to think that more people (contacts) equals more calls and that should equal more deals, right? Of course, no. I believe this because actually connecting with the person you are calling is where the whole call flow starts. Nathan Sansby @FMOutsource.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Hodusoft

APRIL 17, 2024

Best Practices for Using Auto Attendant Industries That Can Benefit from Auto Attendants Past and Present: A Brief History of Auto Attendant Before the invention of auto attendant, callers had no choice other than to wait for their calls to be picked up by a customer support representative.

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

VirtualPBX

OCTOBER 17, 2024

IVR Surveys: Interactive Voice Response (IVR) systems can include survey questions as part of the call flow. After the main purpose of the call is addressed, the system asks the customer to answer a few quick survey questions by pressing buttons on their phone. Does this help your company in the long run? Not at all.

Surveys 59

Surveys Interactive Voice Response Healthcare Feedback 59

Balto

OCTOBER 21, 2022

Of course, the knowledge you gain is only of value if you put it to use. Recognize good ideas and incorporate them into your playbook, best practices, and future training. Capture and Use the Knowledge Gained. Along with the right contact center tools, you can improve performance.

Contact Center 52

Contact Center Call flow Contact center software Feedback 52

NobelBiz

APRIL 18, 2022

Of course, you might claim that this is how the business operates. But it’s still emotionally challenging day after day, call after call. Assess your call center agent satisfaction Measuring client satisfaction is obviously necessary for assessing the quality of the service and the experience provided.

Call Center 52

Call Center Interactive Voice Response Contact Center Gamification 52

VirtualPBX

OCTOBER 17, 2024

IVR Surveys: Interactive Voice Response (IVR) systems can include survey questions as part of the call flow. After the main purpose of the call is addressed, the system asks the customer to answer a few quick survey questions by pressing buttons on their phone. Does this help your company in the long run? Not at all.

Surveys 52

Surveys Interactive Voice Response Healthcare Feedback 52