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Top 7 Call Center Management E-Learning Courses

Fonolo

Whether you’re diving into a new industry or looking to brush up on your skills, training courses can benefit professionals at any stage of their career. Fortunately, e-learning has made call center management courses more accessible than ever. Who Should Take Call Center Management Courses? Contact Center Trends 2023.

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Guest Post: 5 Contact Center Best Practices That Make Clients Happier

ShepHyken

Following best practices and applying hacks has proven fruitful for a lot of contact centers. This shortlist of contact center best practice hacks should set you up for success in the pursuit of customer service excellence. You can do the same and improve your customers’ experience.

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Medical Call Center Services: Best Practices for Success

Global Response

Of course, many of the calls and questions they handle are routine patient support. Best practices for medical call center success For a medical call center to succeed, it must ensure high-quality service, efficiency, and compliance with healthcare standards. Let’s look at some best practices to implement for success.

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Free Soft Skills Training: Best Practices: Customer Service Representatives

Myra Golden Media

I’m so excited to kick off Customer Service Week with a free soft skills training course! I’ve partnered with Genesys to position Customer Service Representatives to deliver the best possible customer experience and redirect interactions with challenging customers. Take the free training here!

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Authentic eLearning Localization: Challenges and Best Practices

Speaker: Chris Paxton McMillin, President of D3 Training Solutions

Can you imagine what a straight translation might do to your course? The best practices you can utilize to ensure a successful and logical translation experience. To avoid awkward (and sometimes disastrous) learning content, instructional designers must use authentic translation in the right context to ensure optimal results.

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E-commerce Call Center Outsourcing Best Practices

Global Response

The key lies in ensuring your outsourced call center implements some core best practices for e-commerce businesses. In this article, our team—with over 40 years of CX and call center experience—will walk you through those best practices, and how to implement them with your outsourced call center partner.

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8 Best Online Coding Courses

JivoChat

If you are looking for the best online coding courses to begin a new career or enhance your knowledge in your area, we have created an amazing list for you. Check out the article and discover which course suits you best. . 8 Best Online Coding Courses. The Complete Coding for Beginners Course.

APIs 75
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How to Maximize Customer Satisfaction Through Digital Channels

Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast

Throughout the course of the pandemic we have seen a dramatic shift in customer experience. Trends and best practices. What steps occur before they are connected with an agent? And are your customers utilizing AI? Whether they are reaching out via chat, social media, or phone the end goal is always the same.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.