NobelBiz
FEBRUARY 15, 2023
Calibration sessions serve this purpose for call centers. This article decodes the function and best practices for call calibration. Key Points: Call Center Calibration measures how well the call center works as a whole. You must assist the call center in ensuring the accuracy of its quality measurement procedures.
CX Accelerator
DECEMBER 31, 2018
Best Practice: I worked with a client of mine a few years ago on a very intriguing project. From Jeremy Hyde: How do your leaders calibrate on what they “coach” on and how/when they approach it? It directly addresses the challenge you mention, in an easy-to-digest, practical way. "Hey, get back to work!"
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NICE inContact
JANUARY 13, 2020
It’s a daunting exercise each year to calibrate your investments for the next 12 months. As the fiscal year 2019 draws to a close, most business leaders are forced to hoist a familiar bag of bricks, the strategic plan for the year ahead. Where do you spend? Where do you cut?
Certified Languages International
MARCH 24, 2020
That’s why our team of quality assurance specialists — who have over 20 years of collective experience interpreting remotely — recently put their heads together to come up with a few best practices to share with interpreters who have never done it before. Their top 3 tips are below! Tone is everything. Related: Want to Feel More Calm?
Customer Service Life
AUGUST 10, 2017
That’s certainly a best practice but we’ve found that even describing the brand voice in a handful of keywords can be really effective. When going through this exercise, make sure that these don’t become scripts. Here are a some examples: Confident. Friend of a friend. Professional but casual.
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