Remove Best practices Remove Calibration Remove Exercises Remove Service level
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Building Your Best Culture in 2019

CX Accelerator

Best Practice: I worked with a client of mine a few years ago on a very intriguing project. From Jeremy Hyde: How do your leaders calibrate on what they “coach” on and how/when they approach it? At a leader level, do they feel like there are unclear/changing priorities? She even includes several exercises in the book.