Best practices Calibration Exercises Metrics 
NobelBiz
FEBRUARY 15, 2023
Calibration sessions serve this purpose for call centers. This article decodes the function and best practices for call calibration. Key Points: Call Center Calibration measures how well the call center works as a whole. You must assist the call center in ensuring the accuracy of its quality measurement procedures.
CX Accelerator
DECEMBER 31, 2018
Best Practice: I worked with a client of mine a few years ago on a very intriguing project. From Jeremy Hyde: How do your leaders calibrate on what they “coach” on and how/when they approach it? They feel the pressure of meeting metrics but don’t know how and when to strike a balance. "Hey, get back to work!"
Expert insights. Personalized for you.
52 
Let's personalize your content