Remove Best practices Remove Brand ambassadors Remove Customer centricity Remove Upselling
article thumbnail

5 Best Practices for Hiring a Customer Success Manager

Totango

Following best practices for hiring a customer success manager can make a critical difference in the quality of your customer relationships. Customer success managers serve as the face of your company in dealing with clients, playing a key role in ensuring satisfying experiences of your brand.

article thumbnail

10 Questions New Chief Customer Officers Must Ask Themselves

SmartKarrot

To create enduring connections with clients and colleagues in this dynamic environment, put up a few best practice courses on how to make the most of attendees’ time at conferences, dinners, and workplace gatherings. Investing in digital customer success is strategic and essential to promote scalability and efficiency.