NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. Through the implementation of quality management processes, call centers can systematically identify, monitor, and address issues in real-time.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

NICE inContact

MARCH 29, 2018

Young Energy uses a variety of CXone solutions, including NICE inContact CXone Workforce Management Enterprise, NICE inContact inView TM Performance Management for CXone and NICE inContact CXone Quality Management Enterprise. Issues are identified and addressed immediately.

Average Handle Time 48

Average Handle Time Contact Center Gamification Enterprise 48

NICE inContact

JULY 25, 2019

Challenges can consistently be given through gamification tools. It doesn’t have to be a time-consuming task either, you can unify coaching capabilities via powerful performance management. and quality management products. 4) Help Your Agents Set a Career Path. Employees don’t want to be stagnant.

Call Center 56

Call Center Gamification Coaching Surveys 56

Aspect

SEPTEMBER 21, 2018

Here are some best practices to consider as you define or enhance your work from home program, specifically for your customer engagement center. If the agent is never required to come onsite, or cannot due to being too far away from the contact center location, infrastructure and quality management must be adequately addressed.

At home agents 78

At home agents Coaching Gamification Metrics 78

NICE inContact

NOVEMBER 6, 2018

Millennials and younger may appreciate different things: more flexible work hours, or working from home more often (which can be challenging if you do not have the right tools to manage). They also will self-manage and appreciate gamification ! Good management includes the ability to delegate.

Contact Center 48

Contact Center Management Gamification contact center solutions 48

NICE inContact

AUGUST 1, 2017

Luckily the market now offers powerful data aggregation and performance management tools that automate these processes and proactively notify managers on both negative and positive agent performance. Automated quality management tools can also be configured to be more positive. This makes work fun and engaging for agents.

Coaching 49

Coaching Contact Center Construction Gamification 49

Expivia

JULY 21, 2021

A combination of IVR and agent interaction is a call center best practice when it comes to technology. Gamification. And gamification is a great way to do that. . Quality assurance (QA) and quality management (QM) are very important for your call center and your agents. Robotic Automation.

Best practices 52

Best practices Call Center Technology Interactive Voice Response 52