Up Your Service

OCTOBER 19, 2015

Standards are also commonly applied to technical support roles and shared services. For example, establishing expected follow-up time and communications format when an IT department responds to a technical support call. Standards can also support your brand.

Technical Support 106

Technical Support Education Scripts Benchmark 106

Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Launched in 2013, Zingtree has helped over 15,000 organizations streamline support, engage with customers, and more. Bill Dettering. Jeff Greenfield.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

NobelBiz

APRIL 3, 2023

Research from Benchmark Portal found that, on average, 15% of customer inquiries are handled through self-service. Benefits of Deploying Self-Service as a Contact Center Of all the benefits we will discuss further in this article, one stands out as the most compelling incentive for contact centers to implement a self-service system.

Self service 52

Self service Contact Center Interactive Voice Response Banking 52

JustCall

AUGUST 10, 2022

Setting up might require technical support. Talkdesk offers more features in its premium plan, like predictive dialer, escalation management, and call scripting. Cloudtalk offers an onboarding portal with onboarding specialists, who take you through everything within 5 minutes. Aircall Overview.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52