Enghouse Interactive
OCTOBER 21, 2020
Access the On-Demand Webinar Playback of “How AI-Enabled Super-Agents Improve CX” with Kate Leggett , Vice President and Principal Analyst Service Application Development and Delivery, Forrester Research, with Steve Nattress , Director, R&D and Jacki Tessmer , Vice President – Product Marketing, Enghouse Interactive.
Talkdesk
MAY 11, 2020
Doing so provides greater transparency into the quality management process and helps teams identify small wins they can celebrate to build and maintain strong morale and motivation. Instead, teams at companies like EmployBridge use artificial intelligence (AI) to analyze each call and identify coaching opportunities.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Serenova
JUNE 20, 2019
In her recent webinar with Serenova, leading contact center industry analyst Sheila McGee-Smith shared this particularly revealing statistic: Gen Z is set to outnumber even Millennials this year to make up 32% of the global population (a staggering 7.7 Performance management tools can help here. billion total people). Challenge: FOMO.
NICE inContact
JANUARY 11, 2019
The current decade has brought many changes to quality management, including the increase of treating customer interactions using omnichannel – the ability to handle queries flexibly across self-service and agent-assisted media channels with full context. appeared first on NICE inContact Blog.
NobelBiz
MARCH 23, 2022
Ask the provider the right questions If the contact center solution provider is willing to provide detailed benchmark information, see what they include. Check our webinar session for contact center decision-makers who are exploring the implementation of omnichannel technology in their organizations.
Expert insights. Personalized for you.
98 
Let's personalize your content