Our Favorite Customer Support Reads and Listens of 2021
Nicereply
DECEMBER 28, 2021
Benchmarking CSAT, NPS, and CES: What’s a Good Score to Have? You might be looking at your latest survey results and wondering… Are these good? This is where benchmarking is helpful. By comparing your survey results to other companies, you add context to your scores. How do we compare to our competitors?
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