Anexa BPO

SEPTEMBER 2, 2022

So let’s consider some of the personality traits that make for the best sales agents: Goal-oriented – these pros will be able to identify specific benchmarks they’re working toward, along with how they plan to achieve those goals. We also consider the critical personality traits of sales and service pros when curating our teams.

Sales 52

Sales Real estate Outbound sales Business Process Outsourcing 52

GetFeedback

AUGUST 14, 2019

Use CSAT at key points in the sales process. After inbound sales calls, for example, prospects can share how satisfied they were with the conversation. This type of specific interaction is often measured and included in Customer Experience Management. Review and benchmark CSAT at several points along the journey.

Metrics 109

Metrics Journey mapping Surveys Feedback 109

Customer Relationship Metrics

MAY 12, 2017

You must have some way to prove the worth of those agents and staff to senior management. The following discussion comes from a study conducted in an inbound sales and (sister) service group. .” Click to Tweet. What are you Worth? It’s fact that people are the largest cost in your call center.

Best practices 62

Best practices Call Center Inbound sales First call resolution 62

Callminer

OCTOBER 11, 2018

In other cases, managers and QA teams are so overwhelmed with other tasks that they don’t utilize important metrics to their full potential, thus losing out on valuable performance and quality insights. Kaye Chapman is the Learning & Development Manager at Comm100 , a global provider of AI-powered digital customer conversation software.

Call Center 561

Call Center Metrics Contact Center Wait times 561