GetFeedback

AUGUST 14, 2019

Use CSAT at key points in the sales process. After inbound sales calls, for example, prospects can share how satisfied they were with the conversation. But if you are just starting to explore customer feedback in general, this is a simple way to get started and then benchmark against in the future. Conclusion on CSAT .

Metrics 109

Metrics Journey mapping Surveys Feedback 109

Customer Relationship Metrics

MAY 12, 2017

The following discussion comes from a study conducted in an inbound sales and (sister) service group. But, that is not usually the case and it’s not very surprising when you think about an effective external quality monitoring (eQM) program that uses a post-call survey.

Best practices 62

Best practices Call Center Inbound sales First call resolution 62

Anexa BPO

SEPTEMBER 2, 2022

So let’s consider some of the personality traits that make for the best sales agents: Goal-oriented – these pros will be able to identify specific benchmarks they’re working toward, along with how they plan to achieve those goals. Where should your business be looking for this type of professional?

Sales 52

Sales Real estate Outbound sales Business Process Outsourcing 52

Callminer

OCTOBER 11, 2018

FCR on social/text needs to be amended to first conversation resolution as customers rarely provide all info needed to resolve a query upfront, but measuring this provides a benchmark you can use against other channels. Osiris Parikh is a certified inbound sales professional and SEO strategist. Osiris Parikh @CommonSenseEd.

Call Center 561

Call Center Metrics Contact Center Wait times 561