Benchmark Employee engagement Gamification Study 
Call Design
OCTOBER 30, 2019
What contact centre managers have realised is that their investment in training and development, along with employee satisfaction and engagement, is the best investment they could ever make. According to an Aon Hewitt study , a mere 5% increase in employee engagement can drive an increase in revenue by 3% by the following year.
Call Design
OCTOBER 30, 2019
What contact centre managers have realised is that their investment in training and development, along with employee satisfaction and engagement, is the best investment they could ever make. According to an Aon Hewitt study , a mere 5% increase in employee engagement can drive an increase in revenue by 3% by the following year.
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OctopusTech
MARCH 1, 2023
Our consumer benchmark study revealed that 87% of consumers are willing to buy more products from businesses that provide great experiences, so it’s a sound strategy. Engage agents The saying “happy agents make happy customers” may be overused, but that doesn’t mean it’s not 100% true.
NobelBiz
APRIL 18, 2023
For instance, McKinsey.com found that using advanced real-time analytics: reduced average handle time by up to 40%, increased self-service containment rates by 5 to 20%, cut employee costs by up to $5 million, boost the conversion rate on service-to-sales calls by nearly 50%, all while improving customer satisfaction and employee engagement.
Fonolo
JANUARY 31, 2023
Call center training is important because it’s part of your customer service plan – and part of a strong employee engagement plan. Statistics say that highly engaged employees are 87% less likely to quit their job than disengaged employees. How to Buy Contact Center Software 6.
Fonolo
NOVEMBER 17, 2020
Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. Why Gamification Matters. Social Media ?
VHT
OCTOBER 18, 2018
Employee Engagement Technology. CX experts cannot ignore employees who interact directly with customers. A 2016 Employee Engagement Benchmark study found that companies with the highest rated CX had 1.5 times as many engaged employees as others.
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