ClientSuccess

NOVEMBER 15, 2017

Customer Lifecycle Management (sometimes referred to as “CLM”) is the process of mapping out the entire customer journey and then associating specific lifecycle stages to individual metrics. The Customer Lifecycle Begins The Moment a Sales Is Closed. The customer lifecycle the moment that experience your brand.

Enterprise 40

Enterprise Journey mapping Management Benchmark 40

ClientSuccess

APRIL 15, 2019

When one looks at the typical SaaS method of sales and customer success, there is a clear funnel in place. While the awareness, education, and selection stages of the sales cycle are well-known and well-defined, the customer success side of this funnel is less well known. Look at Sales. Look at Onboarding.

SaaS 50

SaaS Journey mapping Benchmark Sales 50

ChurnZero

MARCH 6, 2020

In CMSWire’s article on building a people-centric culture, CX Journey Inc. Founder Annette Franz shares a quote from sales expert Zig Ziglar that shows how a people-first philosophy is your business growth strategy: “You don’t build a business. above industry benchmarks” according to research shared by Growth Everywhere.

Journey mapping 69

Journey mapping Benchmark Coaching Sales 69

ClientSuccess

DECEMBER 12, 2017

Reviewing an ended customer relationship is an opportunity to gather critical metrics and begin to set benchmarks. A sales team needs to know which messaging or conversations should be avoided and which to engage in, and so on. 5 Best Practices to Build a Customer Journey Map. Are Your CSMs Equipped to Handle Churn?

Journey mapping 40

Journey mapping Best practices Benchmark Metrics 40

Pointillist

JULY 25, 2018

‘Thinking in journeys’ is important when it comes to data integration for customer journey analytics, as explained in detail in step 4 below. Has a journey mapping exercise ever been conducted? If recent, these journey maps can provide starting points to start discovering important customer journeys.

Analytics 93

Analytics Government APIs Metrics 93

Pointillist

JULY 25, 2018

‘Thinking in journeys’ is important when it comes to data integration for customer journey analytics, as explained in detail in step 4 below. Has a journey mapping exercise ever been conducted? If recent, these journey maps can provide starting points to start discovering important customer journeys.

Analytics 43

Analytics Metrics Government Journey mapping 43