Top CX Takeaways from the Frost and Sullivan CCW Conference
CX Accelerator
OCTOBER 25, 2018
Despite a general soreness from impromptu desert hiking in the picture above, as well as a beard full of whipped topping from the “Wild West Olympics”, it was a remarkable event. Naturally, Customer Experience and AI were on the tip of everyone’s tongue. The bottom line is there is no "magic metric." NPS still has value.
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