Benchmark Customer Care Customer centricity Customer retention 
ClearAction
FEBRUARY 7, 2016
Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. 81% of companies with strong capabilities and competencies for delivering customer experience excellence are outperforming their competition.(1). Customer Experience Strategy : Exploring Success Factors.
Taylor Reach Group
MAY 24, 2018
Customer Contact Europe will prepare you for the future of customer care by providing pragmatic real world experiences, insight, best practices and tools for embracing and accelerating digital transformation. Customer Contact Week : June 18-22, Las Vegas, NV. SOCAP 2018 Data Reporting Workshop : June 12-13, Chicago, IL.
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Pointillist
MARCH 20, 2019
An analysis of this index showed that the biggest companies in certain industries can earn up to hundreds of millions of dollars in incremental revenue for every one point of increase in Forrester’s Customer Experience Index (CX Index ). That number is the revenue impact of increased customer satisfaction.
Nicereply
DECEMBER 15, 2020
Only 23% of B2B marketers claim to have a customer-centric organization rather than a channel- or product-centric one. Now is the time to shift your focus across the board to your customers. Instead of just using your customer support and customer success organizations to drive this change, infuse other teams, too.
Netomi
JANUARY 5, 2022
LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner. Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. Barry Dalton. Bob Thompson. Evan Shumeyko.
NobelBiz
FEBRUARY 22, 2023
In this new revamped consumer experience, these 5 CX trends serve as benchmarks for the future of your contact center. They assist your customer care employees at every client engagement. However, contact centers are becoming more aware of new KPIs, such as customer journey monitoring (CJT).
NobelBiz
FEBRUARY 22, 2023
In this new revamped consumer experience, these 5 CX trends serve as benchmarks for the future of your contact center. They assist your customer care employees at every client engagement. However, contact centers are becoming more aware of new KPIs, such as customer journey monitoring (CJT).
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