Benchmark Course Gamification Personalization 
Fonolo
NOVEMBER 22, 2022
Whether you’re diving into a new industry or looking to brush up on your skills, training courses can benefit professionals at any stage of their career. Fortunately, e-learning has made call center management courses more accessible than ever. Who Should Take Call Center Management Courses? Contact Center Trends 2023.
Fonolo
JANUARY 31, 2023
Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. E-learning and Online Call Center Training Courses E-learning is a great way to complement practical and in-house call center training. Act it out.
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Playvox
MARCH 27, 2023
This could include a combination of classroom training, on-the-job training, learning courses , and workshops. One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. I can attest to the effectiveness of gamification in boosting agent productivity.
Call Design
OCTOBER 30, 2019
On the back of this ‘new’ digital age brings to the forefront major advancements in technology particularly in artificial intelligence, robotics and of course, gamification (our personal favourite). Here are 3 of the best ways gamification is used to drive agent engagement in contact centres.
Call Design
OCTOBER 30, 2019
On the back of this ‘new’ digital age brings to the forefront major advancements in technology particularly in artificial intelligence, robotics and of course, gamification (our personal favourite). Here are 3 of the best ways gamification is used to drive agent engagement in contact centres.
Serenova
JUNE 5, 2020
With childcare centers and schools closed, navigating the challenges of trying to work productively in shared spaces can mean managing relationships, (often increasing) responsibilities, schedules and personal wellbeing. With quality management solutions like CxEngage QM , call center agents can be recorded and scored against benchmarks.
Balto
SEPTEMBER 23, 2022
You should benchmark performance against other tenured agents that do stick to the playbook to see what works best. When you find agents are not following the course you’ve set, solicit feedback and make them part of creating or revising the playbook. Even if they get high marks, they may be missing opportunities.
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