Benchmark Consulting industry standards Tools 
Fonolo
FEBRUARY 9, 2023
With so much riding on this metric, it’s shocking to see how many call centers choose their service level arbitrarily, or with minimal consultation. With so much riding on this metric, it's shocking to see how many call centers choose their service level arbitrarily, or with minimal consultation.
NobelBiz
OCTOBER 9, 2023
Whether you’re a seasoned professional or just entering the field, our goal is to equip you with the knowledge and tools needed to navigate the call center landscape successfully. This disparity can be due to outdated coding standards or a lack of modern interfaces like APIs (Application Programming Interfaces).
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Amity
JULY 13, 2016
Gainsight - Take your Customer Success team to the next level by taking advantage of Gainsight's industry-standard best practices and thought leadership. Glide Consulting - Glide helps VC-Funded startups and F100 companies optimize, leverage and accelerate their Customer Success teams. Subscribe here. Subscribe here.
NobelBiz
NOVEMBER 26, 2021
Your agents’ average time in comparison to industry standards. Christa Heibel, Founder, and CEO of CH Consulting discuss Crisis Leadership and Mindset in Business from our podcast series First Contact: Stories of the Call Center. The number of dropped calls, due to a shortage of agents available.
Amity
JULY 13, 2016
Gainsight - Take your Customer Success team to the next level by taking advantage of Gainsight's industry-standard best practices and thought leadership. Glide Consulting - Glide helps VC-Funded startups and F100 companies optimize, leverage and accelerate their Customer Success teams. Subscribe here. Subscribe here.
Amity
JULY 13, 2016
Gainsight - Take your Customer Success team to the next level by taking advantage of Gainsight's industry-standard best practices and thought leadership. Glide Consulting - Glide helps VC-Funded startups and F100 companies optimize, leverage and accelerate their Customer Success teams. Subscribe here. Subscribe here.
Amity
JULY 13, 2016
Gainsight - Take your Customer Success team to the next level by taking advantage of Gainsight's industry-standard best practices and thought leadership. Glide Consulting - Glide helps VC-Funded startups and F100 companies optimize, leverage and accelerate their Customer Success teams. Subscribe here. Subscribe here.
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