Nicereply

DECEMBER 28, 2021

Looking back, we published podcasts (23 episodes) and blog posts (228 posts) full of tips and tricks to improve your customer experience. Benchmarking CSAT, NPS, and CES: What’s a Good Score to Have? This is where benchmarking is helpful. Benchmarking CSAT, NPS, and CES: What’s a Good Score to Have?

Customer Support 98

Customer Support Benchmark outsourcing Business Process Outsourcing 98

Amity

JULY 13, 2016

Chargify - The latest Chargify news plus tips and tricks on how to run an efficient subscription and recurring revenue business. Gainsight - Take your Customer Success team to the next level by taking advantage of Gainsight's industry-standard best practices and thought leadership. Subscribe here. Subscribe here.

SaaS 81

SaaS Best practices industry standards Consulting 81

Amity

JULY 13, 2016

Chargify - The latest Chargify news plus tips and tricks on how to run an efficient subscription and recurring revenue business. Gainsight - Take your Customer Success team to the next level by taking advantage of Gainsight's industry-standard best practices and thought leadership. Subscribe here. Subscribe here. Subscribe here.

SaaS 48

SaaS Best practices industry standards Consulting 48

Amity

JULY 13, 2016

Chargify - The latest Chargify news plus tips and tricks on how to run an efficient subscription and recurring revenue business. Gainsight - Take your Customer Success team to the next level by taking advantage of Gainsight's industry-standard best practices and thought leadership. Subscribe here. Subscribe here. Subscribe here.

SaaS 48

SaaS Best practices industry standards Consulting 48

Amity

JULY 13, 2016

Chargify - The latest Chargify news plus tips and tricks on how to run an efficient subscription and recurring revenue business. Gainsight - Take your Customer Success team to the next level by taking advantage of Gainsight's industry-standard best practices and thought leadership. Subscribe here. Subscribe here. Subscribe here.

SaaS 48

SaaS Best practices industry standards Consulting 48

Amity

JULY 13, 2016

Chargify - The latest Chargify news plus tips and tricks on how to run an efficient subscription and recurring revenue business. Gainsight - Take your Customer Success team to the next level by taking advantage of Gainsight's industry-standard best practices and thought leadership. Subscribe here. Subscribe here. Subscribe here.

SaaS 48

SaaS Best practices industry standards Consulting 48

Fonolo

FEBRUARY 9, 2023

With so much riding on this metric, it’s shocking to see how many call centers choose their service level arbitrarily, or with minimal consultation. With so much riding on this metric, it's shocking to see how many call centers choose their service level arbitrarily, or with minimal consultation.

Service level 142

Service level Call Center Abandon rate Metrics 142