The Customer Success Maturity Model Part 1: “Build” Capabilities (The Foundation of CS)
Education Services Group
APRIL 16, 2021
What is the ESG Customer Success Maturity Model? In other words, it’s a frame of reference to gauge your Customer Success development against your peers. What do you gain when you have this 360-degree view of your Customer Success maturity? Focusing your time and energy in the right places.
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