Spearline

NOVEMBER 18, 2021

Real-world latency A conference call with your customer, when suddenly a significant delay occurs, causing both you and the customer to talk over each other and not hear each other correctly. It can have a major impact on your business, your employees, and most importantly, your customers.

Telecommunications 98

Telecommunications Call flow Benchmark Personalization 98

Spearline

JANUARY 23, 2018

We replicate call flows into your Inbound Contact Centre or Conference Hubs worldwide, every day, every hour, every minute.if are the Benchmark, We can Rank your Performance against Telecoms users across contact centres and conference hubs worldwide providing a benchmark of information globally.

Call flow 40

Call flow Benchmark APIs Big data 40

Spearline

NOVEMBER 18, 2019

A conference call with your customer, when suddenly a significant delay occurs, causing both you and the customer to talk over each other and not hear each other correctly. Our latency tests replicate your customers' call flow allowing you to quantify the amount of latency your customer’s experience.

Call flow 58

Call flow Benchmark Personalization 58

Spearline

OCTOBER 5, 2021

In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. Pinpoint failures, identify patterns, and share information using our detailed call logs.

Interactive Voice Response 97

Interactive Voice Response Telecommunications Call Logging Call flow 97

Noble Systems

NOVEMBER 17, 2020

Call center agents can receive calls directly through their workstation, and integrated softphones let them place outbound calls. The system lets them handle all call controls (answer, hang up, transfer, hold, mute, conference, etc.) This allows companies to seamlessly insert CRM into the call flow.

Interactive Voice Response 57

Interactive Voice Response Technology Customer Experience call center software 57

JustCall

APRIL 3, 2023

In addition to this, Nextiva offers calendar management and benchmarking, making it a comprehensive solution for businesses. Top Features of Twilio Voice-calling capabilities include features such as call recording, conference calling, and interactive voice response (IVR). No need for a separate phone or app.

Interactive Voice Response 52

Interactive Voice Response Enterprise Analytics call center software 52