Fonolo

JULY 5, 2023

The best way to approach customer service is to be proactive: solve a problem before a customer notices and their respect and appreciation of your brand will get a massive boost. They definitely don’t want to call you twice. They’re great for finding your own benchmarks and can be used to segment your data very easily.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

Fonolo

AUGUST 25, 2020

When companies want to test how a new product or service, or even a change of brand, will be received by their customers, they use ‘beta’ test groups. The Executive Guide to Improving 6 Call Center Metrics. They’re great for finding your own benchmarks and can be used to segment your data very easily.

Surveys 119

Surveys Brand ambassadors Feedback Best practices 119

Comm100

FEBRUARY 5, 2018

As CRM thought leader, Paul Greenberg puts it : “When it comes down to it, most of the [vendors] in this market may call themselves customer engagement companies, but [they] don’t compete with each other because their products are so different … There is no definition to this emerging market yet.”. Let us know in the comments below!

CRM 49

CRM Marketing Multichannel Self service 49