RapportBoost

DECEMBER 26, 2018

We had a great time speaking with host B ruce Belfiore right before the holidays about how to turn your contact center into a profit center. Bruce: Contact centers are under increasing pressure to become profit centers and leverage new channels of engaging customers. …And BenchmarkPortal’s CallTalk.

Benchmark 40

Benchmark Contact Center Chatbots Metrics 40

Babelforce

JANUARY 12, 2021

The range is -100 to +100 so anything above 0 is basically good – but it really depends on your own targets and industry benchmarking. Well, it won’t happen overnight, that’s for sure… but you can take steps toward turning detractors and passives toward being brand ambassadors. How to improve a negative NPS.

Brand ambassadors 64

Brand ambassadors Benchmark Metrics Contact Center 64

Fonolo

AUGUST 25, 2020

They’re great for finding your own benchmarks and can be used to segment your data very easily. 6 Secrets for Boosting Customer Satisfaction in the Contact Center. These are particularly useful for brands that have a long buying cycle, use brand ambassadors, or rely on content publishing.

Surveys 119

Surveys Brand ambassadors Feedback Best practices 119

Fonolo

JULY 5, 2023

’ 6 Secrets for Boosting Customer Satisfaction in the Contact Center Forge emotional bonds with customers Striking a chord emotionally with your audience will win you customers for life. They’re great for finding your own benchmarks and can be used to segment your data very easily.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

Contact Center

Tethr

OCTOBER 2, 2020

Add on the tools your front-line staff use to respond (customer support ticketing systems and entire enterprise CRM solutions for the contact center), and you’ve got plenty of touchpoints where a customer interaction can potentially occur. Are our customer interactions creating happy customers, loyal brand ambassadors?

Customer effort 109

Customer effort Customer Care Coaching Surveys 109

Comm100

FEBRUARY 5, 2018

According to Gallup , there are three types of customers: Fully Engaged — Customers who are loyal to a product, and who serve as true brand ambassadors. Actively Disengaged — Customers with no emotional attachment to a company, who will easily switch brands and actively antagonize brands that cause them difficulties.

CRM 49

CRM Marketing Multichannel Self service 49

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Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it. What does it take to engage agents in this customer-centric era?

Contact Center