RapportBoost

DECEMBER 26, 2018

We had a great time speaking with host B ruce Belfiore right before the holidays about how to turn your contact center into a profit center. Bruce: Contact centers are under increasing pressure to become profit centers and leverage new channels of engaging customers. …And BenchmarkPortal’s CallTalk.

Benchmark 40

Benchmark Contact Center Chatbots Metrics 40

Tethr

OCTOBER 2, 2020

Today’s customers are engaging everywhere: from social media and open text messengers to live chatbots, email and SMS. The first question to ask yourself: How do you deliver on what you say you’ll deliver with the least possible effort for your customer? And a customer’s journey (a.k.a. Answer that question honestly.

Customer effort 108

Customer effort Customer Care Coaching Surveys 108

Comm100

FEBRUARY 5, 2018

Today, companies understand the power of customer engagement. According to Gallup , there are three types of customers: Fully Engaged — Customers who are loyal to a product, and who serve as true brand ambassadors. It also helps reduce the amount of phone calls and emails received by contact centers.

CRM 49

CRM Marketing Multichannel Self service 49