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The Trifecta: Top 3 Customer Success Manager Traits to Increase Customer Retention

Education Services Group

JUNE 18, 2018

That’s why their end goal is a happy AND successful customer who has their benchmarks met and exceeded because of their CSM. We work within that 80 percent to uncover missed opportunities and lost revenue potential. Did you like this blog post? If so, then why not: Subscribe to This Blog.

Customer retention

Customer retention Management outsourcing Best practices

Private Equity Firms: 9 Reasons to Include Customer & Employee Feedback in the Acquisition Due Diligence Process

PeopleMetrics

MARCH 5, 2018

Gather baseline metrics and determine KPIs It’s difficult to understand the revenue potential of a target acquisition company without comprehensively understanding where it stands in the eyes of its customers. P.S. What did you think of this blog post?

Feedback

Feedback Customer centricity Revenue potential Benchmark

CRM, Social Media, Marketing and More — Everything You Need to Know About Customer Engagement Software

Comm100

FEBRUARY 5, 2018

This blog post aims to demystify customer engagement software by identifying the kinds of engagement tools that are out there, and what these tools are good for. Account marketing (marketing geared toward accounts with the greatest revenue potential). Free Download] Live Chat Benchmark Report 2018. PR Software.

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CRM Marketing Multichannel Self service

Customer Contact Central

The Trifecta: Top 3 Customer Success Manager Traits to Increase Customer Retention

Private Equity Firms: 9 Reasons to Include Customer & Employee Feedback in the Acquisition Due Diligence Process

CRM, Social Media, Marketing and More — Everything You Need to Know About Customer Engagement Software

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