Education Services Group

JUNE 18, 2018

That’s why their end goal is a happy AND successful customer who has their benchmarks met and exceeded because of their CSM. We work within that 80 percent to uncover missed opportunities and lost revenue potential. Of course awesome CSMs want “happy” customers, but they know there’s more to actually keeping a customer.

Customer retention 45

Customer retention Management outsourcing Best practices 45

PeopleMetrics

MARCH 5, 2018

Gather baseline metrics and determine KPIs It’s difficult to understand the revenue potential of a target acquisition company without comprehensively understanding where it stands in the eyes of its customers. Bolstering the due diligence process doesn’t need to be a $50,000 qualitative research program for every target company.

Feedback 64

Feedback Customer centricity Revenue potential Benchmark 64

NobelBiz

JULY 25, 2023

In the dynamic world of call centers, interaction analytics acts as the guiding star, illuminating pathways to better customer relations, streamlined operations, and enhanced revenue potential. Performance Benchmarks: By analyzing call data, BPOs can set performance standards, driving continuous improvement.

Analytics 98

Analytics Call Center Scripts Contact center software 98

Comm100

FEBRUARY 5, 2018

Account marketing (marketing geared toward accounts with the greatest revenue potential). Free Download] Live Chat Benchmark Report 2018. The latest version of live chat benchmark report is based on real world data and with suggestions from customer service experts. Email marketing (mass-marketing via email).

CRM 48

CRM Marketing Multichannel Self service 48