Quality Contact Solutions

JULY 31, 2020

Associations – We deliver increased membership revenues to you through outsourced telemarketing. Membership renewals, new members, win-back, upsells and membership data updates are just the start of what you can count on QCS to do for your association. Schedule a Call with An Expert. Financial Services – QCS is PCI Level 1 Certified.

Telemarketing 98

Telemarketing Automotive B2B Healthcare 98

Quality Contact Solutions

JULY 31, 2020

Associations – We deliver increased membership revenues to you through outsourced telemarketing. Membership renewals, new members, win-back, upsells and membership data updates are just the start of what you can count on QCS to do for your association. Financial Services – QCS is PCI Level 1 Certified.

Telemarketing 52

Telemarketing Automotive B2B Healthcare 52

Global Response

DECEMBER 21, 2022

Whether your call center is in-house or outsourced, with 4 agents or 400, a thorough and repeatable quality assurance (QA) process is essential. FinTech, banking, healthcare, transportation, etc.) A QA process can also help point to areas where your scripts or procedures are weak and need additional processes to be more compliant.

Call Center 62

Call Center Outbound sales Feedback Best practices 62

NobelBiz

JULY 25, 2023

Agent Performance Metrics: Evaluates how effectively agents resolve queries, their adherence to scripts, or their ability to manage difficult interactions. Recommendations: Advanced systems might even suggest actions, like refining scripts, introducing new training modules, or adjusting staffing levels during specific hours.

Analytics 98

Analytics Call Center Scripts Contact center software 98