Tenfold - Contact Center Blog

DECEMBER 28, 2017

BI tools help managers see if employees are fully engaged. This is an effective means to slowing turn around and improving productivity by boasting morale. Companies can learn about issues employees have with management personal or policies in order to enrich the staff needs.

call center workforce 54

call center workforce Call Center Technology Management 54

Netomi

JANUARY 5, 2022

Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Enghouse Interactive

OCTOBER 12, 2021

Authorize agent creativity and flexibility in finding solutions to issues, without the need to get ‘manager approval’ for anything – provide agents with broad flexibility, and high limits and agents will deliver the best approach possible… without breaking the bank.

Customer Experience 86

Customer Experience Self service Banking Employee engagement 86