Banking Employee engagement Morale Quality management 
Enghouse Interactive
OCTOBER 12, 2021
Authorize agent creativity and flexibility in finding solutions to issues, without the need to get ‘manager approval’ for anything – provide agents with broad flexibility, and high limits and agents will deliver the best approach possible… without breaking the bank.
Netomi
JANUARY 5, 2022
Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.
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