Netomi

JANUARY 5, 2022

An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Tenfold - Contact Center Blog

DECEMBER 28, 2017

CTI offers simple APIs, allowing you to integrate it with existing software like your CRM, helpdesk and database. They can also upload their call notes directly to the CRM to share updates with the entire team. Call logs are automatically entered into the CRM itself. BI tools help managers see if employees are fully engaged.

call center workforce 54

call center workforce Call Center Technology Management 54

Enghouse Interactive

OCTOBER 12, 2021

Integrate a high-performance CRM to capture the data from these touchpoints, eliminate the need for any repetitive inputs. Review all customer touchpoints, revise any processes for either the customer or staff that have multiple steps or requirements, reducing them to only the most important elements.

Customer Experience 86

Customer Experience Self service Banking Employee engagement 86