3CLogic

JANUARY 24, 2024

Are they met by long wait times and low-performing agents? Are your agents spending considerable time answering common requests (password resets, case status updates, etc.), potentially limiting their ability to answer complex inquiries and increasing call wait times? Or is the opposite true?

Contact Center 64

Contact Center Virtual Agent Self service CRM 64

JustCall

OCTOBER 22, 2020

The ideal software for outbound sales campaigns, an auto-dialer increases sales productivity by as much as 200%. In a factory, the conveyor belt drives the production. A conveyor belt is powered by motorized pulleys, an efficient, labor-saving production process. Likewise, manual dialing consumes agents’ time and efforts.

Real estate 76

Real estate CRM Banking Outbound sales 76

JustCall

APRIL 5, 2023

It includes integration with popular CRMs, helpdesks, and collaboration tools like: Salesforce Zendesk Slack Microsoft Teams Service Now Microsoft Dynamics 365 Zoom Big Commerce Contactually Freshdesk Front Additionally, users can also access paid integrations through 80+ tools available in the AppConnect marketplace.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

JustCall

APRIL 5, 2022

But, a majority of businesses that switched to VoIP-based phone systems realize how VoIP solutions drive performance and productivity. VoIP solutions are known to offer resources and tools that tackle the most common communication problems the traditional phone systems are incompetent to address. Boost Productivity & Efficiency.

voip 52

voip Real estate Interactive Voice Response Education 52

aircall

MAY 14, 2021

Predictive dialers are efficient tools for sales and support. Back in the 1940s, banks used the first auto dialers to make calls for collections. Either way, predictive dialers and auto dialers are highly efficient, making them valuable tools for increasing productivity. They can even dial multiple numbers simultaneously.

voip 62

voip Telemarketing Scripts Abandon Call 62

Callminer

FEBRUARY 21, 2018

To buy a mediocre call monitoring software just because it’s cheap, instead of making sure they’re buying a quality product. Lauren Stafford is a Digital Publishing Specialist at Discover CRM. Call centers can forget about the importance of implementing a system that integrates well with their current CRM solution.

call center software 210

call center software Call Center Contact Center Analytics 210